Shipping & Returns

Shipping

Professional Skate Service will ship out web orders within 24-48 hrs, Monday-Friday. Orders over the weekend or Statutory Holidays will be shipped the next business day or two. Once shipped you will receive shipment confirmation and tracking info by email.

Curb side pick up is available.

For Shipping outside of Canada, please contact us at 403-243-3663 ext 101 or [email protected]

Returns

If you need or would like to return or exchange an item, please EMAIL US  and we will provide you with an authorization so that your return can be properly tracked. Without authorization items will be returned to sender.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. 

We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.

All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.

To receive credit, items must be returned within 30 days of the order date . The postmark date of the return package will be considered the return date.

You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).

*NO refunds on items that are discounted or on sale/closeout

Please note, our Online Return Policy does not apply to all items.

Certain products are exempt to our Online Return Policy. Exemptions are as follows:

Base Layers, Undergarment, Figure Skating Tights (opened package), Jock Straps and Mouth Guards - For hygienic reasons, all base layers, undergarments, jock straps and mouth guards are final sale and are not eligible for a return.

Skate Modifications - Sharpened and/or custom fitted skates/blades are not eligible for a return. Do not sharpen or custom fit your skates/blades until you are certain your purchase is final.

Stick Modifications - Hockey Sticks - Returns are not accepted for taped hockey sticks or cut-down (sized) hockey sticks.

Return Contact:

Phone: 403-243-3663 ext 101

Email: [email protected]